Modern, well-managed enterprise cannot forfeit accounting of telecommunications expenses.

Despite growing competition between telecommunication operators, and decreasing prices of telecommunication services, these expenses are meaningful for every company. Proper accounting and control becomes inevitability. There are dedicated IT solutions for this task.

Benefits of billing:

• Identification of greatest cost-generation;
• Decreasing company's expenses by identification of private phone-calls, advantages of our systems and calls to 0-700 and other costly services made by employees;
• Detection of telecommunication operator's abuse which allows for change of the operator or a plan;
• Analysis of real utilisation of employees' phones (ex. how fast calls are answered, number of missed calls);
• Possibility to precisely account operators' invoices by dividing costs between cost-centers, divisions of the company or individual employees;
• Ability to set up quotas for every employee and to account tenants;
• Telecommunication traffic analysis (checking the availability of external lines – the availability of the company form the outside, level of utilisation of trunks in chosen periods);
• Centralization and ability to collect an analyse data from company's departments switchboards;
• Possibility to feed the cellular network operators' billing to the system;
• Ability to report every type of call generated by the switchboard (ex incoming, outgoing, internal, transit, transferred, VoIP);
• Decrease in private calls cost, increase in employees effectiveness;

Expenses of billing system implementation:

• This document presents the process of implementation billing system at one of our customer's company, the benefits and costs analysis in this very case. Please be aware that this is an example. It is not the investment return always the most important. Frequently the immeasurable benefits are more important ex. monitoring improvement of telecommunication traffic. Project details can be found here [polish version only].

We encourage further reading of other posts:
- Benefits (advantages of our systems, billing, for whom?)
- Products (Kobi billing system, WebReporter, MultiStreamer)
- Services (implementation, technical support, auditing, trainings)
- Partnership (our Customers, our Partners, credentials)